I have always been a top performer at work, and I moved to Poland just to take this role with Revolut. I thought this was a once in a lifetime opportunity. Now I really hope it is, because I never want to have an experience like this again.
There is no training provided here. You get a one week company induction, not related to your role and that's it. You are then expected to start working immediately.
I had to learn most processes and workflows by myself because most of my probation period was spent working from home during lock down. I improved my own quality score to 100%, which I thought was great, but no. The company does not care about the quality of your work, only quantity. I thought this was fine, as I was clearly overachieving the productivity target anyway.
2 weeks before the end of my probation, management completely changed our KPIs. This wasn't just a slight tweak, it was a huge overhaul. They changed what counted as productivity without understanding the daily work of the department. This meant I had to relearn how to do the job in order to achieve this ridiculous new target. I wasn't alone, 3/4 of the team could not achieve the new target. despite the challenge, I more than doubled my score, but it wasn't enough. I was released at the end of my probation due to "under performance" I don't understand how they could have come to that decision, with all the hard work and dedication I put in prior. I was told "Sorry, it's the end of your probation and you're not at 100% of the target. Bye" They waited until my last day to let me know.
Our team had huge backlogs, with customers waiting 3+ days for assistance. I spent most of my last 2 weeks trying to clear this, but management didn't consider this to be "productive" as it didn't contribute to targets, despite customers still being team priority. Going above and beyond your line of duty is not valued or respected here.
I was so incredibly naive to think that my contribution was valued
Because of this, I was left stranded in Poland for 2 months without any source of income. Revolut don't care...
It makes me feel so sick when I see Revolut posting about "valuing" employes on social media.
To summarize:
- Management does not care if you are good or bad at your job, they just care about quantity of work done.
- Management do not offer any support or guidance to employees, until the day they want to fire them
- Being a team player or going above and beyond in any situation is not valued, in fact, they don't care. They only care about productivity.
- Management will completely change KPIs and expectations with no guidance and they will quickly fire you if you don't achieve them, even if you have to completely relearn how to work to achieve them.
- Management don't even know about the work that they are setting KPIs for
- Little to no training provided.
