More like "Work for Less" - Sales Floor Team Leader Ross Stores Employee Review

1.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

They offer a 401k plan.

Cons

The customers are the worst I've ever had to interact with. The pay is NOT worth the work they have you do. You can't do anything if someone just walks out with a bunch of merchandise (EAS and all). You are timed at the register. You're timed doing markdowns. You're timed doing cash office. You're strictly timed in stock room. Just about the only positions you aren't timed for are SPS and fitting room. SPS might be the worst position of all. I was the best at my job in my district (per our district manager), possibly in the region (again, per my district manager) and all I got for it was a "thanks for your hard work". No pay raise, no real recognition, no bonus, not even a gift card. What I had to endure to be the best at my job was: yelling, stealing, verbal harassment, cussing, and threats of violence up to and including death. My safety is not worth what they paid me to stand at the door and take all of that. I never felt safe in that position. I'm glad I'm now salesfloor, but it isn't much better because now I am required to learn how to and perform everyone else's job! I am paid the highest out of the non-management at my location and it still isn't a livable wage.

avatar
Ross Stores Response
5mo
Ross Stores takes concerns of this nature very seriously, and we appreciate you taking the time to share your feedback. Please contact our confidential ALERT Line with your concerns. For your convenience, ALERT Line contact information is available on MyRoss. You can also reach us via the Ross Customer Service team at 800-335-1115 or email us at customer.service@ros.com so we can fully investigate and address your concern.

Explore other reviews about Ross Stores

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Helpful management that really helps with getting things done properly

Cons

Customers destroyed our bathrooms (Stinky) lol

4.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent. Bonus structure is decent. Hybrid model. Summer Friday's through summer. Student of the business model. A lot of learning and grow your own opportunities. Care for your success in your role. Many opportunities to grow with the company, you just need to be out spoken and put yourself out there. Casual dress.

Cons

Busy work. Depending on the area you get assigned to work load and flexibility can vary. Favoritism. Can be a high stress environment. Certain areas do not believe in work life balance. Management love to micromanage and listen to themselves talk. Many meetings. Meetings that can be emails are your day in and day out. The actual office space is dated. In the heart of DTLA, very unsafe surroundings. Advised by management to not walk around outside of the building.

See reviews by: Helpful|Rating|Date|All