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SUMMIT One Vanderbilt

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HORRIBLE EXPERIENCE - Customer Service SUMMIT One Vanderbilt Employee Review

1.0
21 Apr 2022
Recommend
CEO approval
Business outlook

Pros

The view is nice sometimes.

Cons

SUMMIT One Vanderbilt is probably the most disorganized & unprofessionally run multi million dollar company I have ever worked for. There are a laundry list of operational issues that make this one of the most uncomfortable workplaces I have ever worked at. -the uniforms are VERY uncomfortable, and NOT size inclusive. -Don’t bother with their “laundry service” you might not get your clothes back. -employees share lockers (daily) 2 people per 1 locker! -absolutely no privacy in what they call “changing rooms” -Unfinished, small break room. That is packed with all 5 departments within SUMMIT at any given hour. HUGE COVID HAZARD!!! -The ONLY restroom is on the 91st floor and a majority of the employees congregate on the first (basement) level!!! LIKE WHAT?! -Severely understaffed! There’s reason behind their god awful turnover rate. to name a few. as for management… there is none. and directors lead blindly with no direction. you are consistently met with the run around, excuses, and no accountability whatsoever. They love to throw around “well we’re new, please be patient, we’re working on it…” it’s been eight months. EIGHT. no amount of mental health days could help you recover from the regular stress this job will bring you. You can make the same hourly rate at literally ANY other place and avoid the massive headache it is to work there. and as for SUMMIT. the bare minimum is being met and you charge a premium price of $100 all in. There’s plenty of room in the budget for lavish parties, music videos, and private events but not a single dime is re-invested in the care and hospitality of their DEDICATED, HARD WORKING EMPLOYEES. do not get trapped.

Explore other reviews about SUMMIT One Vanderbilt

5.0
26 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

love the staff, everyone is freindly

Cons

can get very busy on the holidays

2.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

The pay is okay for what the job actually is. The location is convenient, you can get there by almost any train via grand central, Times Square, port authority, the LIRR and the metro north. If you’re a people person you might make some connections.

Cons

The managers are terrible and are more worried about being on their phones scrolling and making TikTok’s and sitting in their offices rather than actually doing their jobs. They have favorites and if you’re not one of them they treat you like garbage, talk ish about you behind your back and try to bully you. The whole place is very cliquey and unprofessional. The senior managers and onsite associate directors don’t care about you, your wellbeing or your safety. If you have a bad interaction with a guest they will always put the blame on you, even if the guest is disrespectful and or threatening you they won’t side with you because they’re cowards. If you’re a full time worker with this department you can forget about ever having a life outside of this place. They want you to be slaves; which is why the managers, senior managers (with the exception of 1) and associate directors are so miserable and want you to be miserable too.

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