Under resourced business with strong culture - Anonymous employee Sephora Employee Review

4.0
27 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The culture at this business is quite strong. Growth within the organization is possible and leaders do support with this however this can be improved for younger talent with lesser experience. Good management helps a lot with how everyday passes by at work. Supportive colleagues and amazing brands make the job a bit more rewarding.

Cons

Work life balance is quite minimal. Irregular shift patterns, last minute shift changes, and working weekends regularly does make life outside of work difficult. Business is fast growing but quite under resourced requiring long periods of time to deal with simple challenges and basic tasks that can be automated, are manual – reducing efficiency. Average base pay could be better as target based commission is not enough of an add-on for most. Lack of visibility with senior leadership and a fast paced environment make it difficult to expand skillset outside of your current role.

Explore other reviews about Sephora

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

See reviews by: Helpful|Rating|Date|All