Not paid enough for the work expected. - Anonymous employee Sephora Employee Review

2.0
3 Jan 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Not minimum wage. You get a lot of make up and skin care in gratis (up to $100 dollars worth). At least in my location the over people working are very pleasant. Fairly good bonuses, providing you make enough for the percentage to make much of a difference. Also most, MOST, of the clientele Sephora attracts are fairly nice.

Cons

Hours are bad. I work part time, and they will spread your hours thin to keep from having to pay you overtime. I once worked 5 days in a week, each shift being roughly 4-5 hours. that pay check I made as much as when I was working 2 days a week, each full 9 hr shifts. Also, they sometimes have these shifts called oncall shifts, which usually mean that you may or may not work the last couple of hours of your scheduled shift, depending on business. The difference between a 7 hr shift and a 9 hr shift feels drastically different when you are constantly on your feet and dealing with badgering entitled customers all day. And you don't know whether or not your are staying until your potential last hour. Speaking of shifts, they sometime push your lunch/your 10 much later, because they didn't not ensure to have enough people to relieve each other for their proper breaks. Most of the time it's just a skeleton crew working. We do quite a bit of skill practice at our store, and if you are terrible with acting these are excruciating. Management are always running around with different ideas, I'll get a notion that doing x is ok, and the opposite from another manager. They're not on the same page.

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5.0
2 June 2026
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Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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