Bad Experience - Merchant Sephora Employee Review

2.0
2 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Getting a discount, it’s only 20% which is the lowest I’ve ever seen at any place I’ve worked It’s the same as a customer gets during a sale. Gratis is good

Cons

Management forces you to do their job and not be paid for it or they tell you you can leave. Our Leaders have promised us a salary increase for years to be in line with other merchants and they have not come through. We’ve been told we will not receive a bonus this year. I have joined a group of us that are putting together a class action with a lawyer on doing jobs we are not being paid for since this borderlines abusive. Management shows no respect to employees unless you do their dirty work and backstab your fellow employees. No daycare, terrible medical benefits, no free lunches, gym exercise, snacks, etc. like every company in the Bay Area. Candidates think it’s a great place to work but if they only knew so I finally felt the need to share details. No work life balance whatsoever and all we do is spend all of our time in wasted meetings and conference calls that are completely unnecessary

Explore other reviews about Sephora

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
18 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Loved learning more about products and working with most of the other team members. Helping people find products that worked for them was really fun.

Cons

Managers are WEIRD. They play favorites and will talk about it while you are standing right there. Practically make you beg for hours. If you are anything other than the current viral makeup style look, you will get less opportunities. Leadership acts like mean high school girls. Working here took away a lot of my passion for the beauty industry for a long time. Also, when it comes to gratis - why are you letting certain managers walk out with 4 bags of things that they have hand picked? Then leaving whatever they discarded to be handed out??? Constantly had missing gratis from my bag because of managers going through the products they wanted. Scheduling is not flexible or even makes sense. Whoever they like gets better shifts. Would constantly have extra shifts added with no notice until an hour before the shift. Or shifts taken away because a favorite wanted them.

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