Pros
Free makeup and employee discount
Cons
As an external store manager I got horrible training. Everyday it seems like there is something else I didn’t know I should be doing because Of the lack of proper training. The majority of store managers at Sephora are internal hires who have been with the company for 10+ years. The lack of training has me questioning my abilities on a daily basis. Everyone expects you to know everything and that’s not fair. Aside from having to deal with terrible training you also have a business to run with a million and one metrics. Everyday it seems as if the CEO just adds another metric/ field objective. Staff is underpaid and overworked and retention is a headache. Stop making your employees do so much work for such little pay. A bag of gratis every month is not motivation. Employees are expected to up-stock, clean store (pride), sign clients up for credit cards, sign clients up for beauty insider, sign clients up for services, meet hourly sales goals, sell multi world baskets, use an MCIQ and more on a daily basis and it’s a lot. I feel bad for my employees this company should be ashamed of themselves. For the most part the current CEO should really rethink their current sales strategy. Store managers have no work life balance and this job is mentally and physically draining. I regret applying for this job!