Management style lead by deception and lies - Anonymous employee ShotFlow Employee Review

Thank you for your feedback. As an organization that began based on passion for a problem, not a traditional business plan, ShotFlow's journey to market leadership has not been all smooth sailing. We are a first-time management team that faced many challenges, including very limited funding and a pandemic that decimated our retail clients. Consequently, we didn't always have the proper oversight, processes, and systems in place as quickly as we would like. Although we certainly don't agree with all of these points, we have made tremendous strides to mature the organization with new management hires, better defined processes, and support staff as we split off into a standalone company in 2023. Pay and benefits have been better aligned to industry best practices and automated systems are in place to reduce human error. Regarding layoffs and firings: in the five year period from 2017-2022, the total count of people fired or laid off from the entire ShotFlow team was 4: 1 layoff in April 2020 due to COVID, 2 layoffs in December 2022 due to a change in QA strategy, 1 firing in December 2022 due to lack of performance. Although it is always difficult to let people go, this organization has done everything possible to only hire when we have high confidence in retaining that position over time. In 2022, we implemented scheduled six month reviews for all team members, and in 2023 a Performance Improvement Plan (PIP) process to ensure clear communication in cases where a team member is at risk of being terminated. We are not a perfect organization, but we strive to be better every day, and we always welcome constructive criticism.