Family - Ha! - Operations Smith Commerce Employee Review

2.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The work and partners are exciting

Cons

the company claims to be a family. however, culture is miserable and hr policies and leadership are a joke. there are favorites and if you're not in the inner circle that travels with the ceo for late night booze filled events, you're treated as trash. the company will be sold off soon so stability isn't there

Explore other reviews about Smith Commerce

5.0
10 June 2025
Recommend
CEO approval
Business outlook

Pros

- opportunities to grow and make an impact - supportive leadership and open communication - strong culture of collaboration and respect

Cons

I honestly don’t have any! Pretty happy to be here.

1.0
12 June 2025
Recommend
CEO approval
Business outlook

Pros

some of the team is very talented and well-meaning

Cons

Culture and leadership! In absolutely no circumstance should a team member that has been successful for 6 years+ be completely blindsided by a layoff. The company has been through many changes of leadership and though culture was never a strength it has continued on an escalating downward spiral recently. Those that should be shepherding the culture don't make it a priority. As an example, 9 out of 10 of my 1:1's with my direct supervisor were canceled last minute - unacceptable in a fully remote organization. The company is definitely up for sale and looking to maximize in the short term. Do not join this trainwreck!

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