Directionless ship - Anonymous employee Smith Commerce Employee Review

2.0
11 July 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Smith has some great projects, some terrific co-workers, and a attractive office space. Most of the gap between culture / business expertise / approach that separates the Gatineau and Seattle offices has been resolved and reduced; it's no longer two distinct companies.

Cons

*There's an intense amount of scrutiny and micromanaging of every thought and action of the employees; and yet, a complete lack of transparency from upper management and little or no engagement with senior management. For most employees, SMITH's culture is one of perpetual fear due to years of consistent, frequent layoffs.

Explore other reviews about Smith Commerce

5.0
10 June 2025
Recommend
CEO approval
Business outlook

Pros

- opportunities to grow and make an impact - supportive leadership and open communication - strong culture of collaboration and respect

Cons

I honestly don’t have any! Pretty happy to be here.

1.0
12 June 2025
Recommend
CEO approval
Business outlook

Pros

some of the team is very talented and well-meaning

Cons

Culture and leadership! In absolutely no circumstance should a team member that has been successful for 6 years+ be completely blindsided by a layoff. The company has been through many changes of leadership and though culture was never a strength it has continued on an escalating downward spiral recently. Those that should be shepherding the culture don't make it a priority. As an example, 9 out of 10 of my 1:1's with my direct supervisor were canceled last minute - unacceptable in a fully remote organization. The company is definitely up for sale and looking to maximize in the short term. Do not join this trainwreck!

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