Avoid the headache. - Anonymous employee Smokeball Employee Review

1.0
2 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The culture and the people are pretty cool, all in all. It can be a bit clique-ish, especially amongst "leadership", but typically the people were welcoming when I was there. The culture is very likely to change since they just underwent a massive layoff round, though. The market is open, and there is a chance that they could fix their internal issues. The software is decent and doesn't have many competitors. There's reason to be optimistic, especially if you've bet the farm on Smokeball succeeding. Finally, the pay is decent (slightly above average) and the work/life balance is good. They do expect you to have a life outside the doors.

Cons

This is where things get tricky since the "leadership" is blind to their own missteps. They over reach, over promise, and under deliver. The lack of transparency and clear decision making is truly baffling. There's also a pattern of poor judgement. I heard there was a move to a HUGE office space after large hiring classes, only to hit that same class with a massive round of layoffs that affected the vision and organization moving forward. Not one person in that round of layoffs knew what was coming next. There is seemingly no direction forthcoming, but hopefully they can figure something out because the software has potential in a wide open market place.

Explore other reviews about Smokeball

5.0
17 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Working here has been a culture shock. Smokeball is filled with genuine people. Both peers and those in leadership are kind and more than willing to help in any aspect. If there is an area you have questions or may be struggling in, it's encouraged to ask and get guidance. There is a clear vision of what the company's mission is, and you are included in the motion. There's no "being left in the dark". There are also many team outings and even surprise gifts that come about. Great place to work with a strong product that is in motion to continue to separate from the competition.

Cons

Like every sales position, prospecting can be challenging. However, taking the steps needed to approach to learn the legal industry as it's new to me.

5.0
17 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Smokeball has a very supportive and collaborative culture, Team members are always willing to help one another, whether it’s with sales strategies, ongoing learning, or enablement. The company also places a strong emphasis on work-life balance, encouraging employees to take time off for family or when they’re sick without concern. There is a generous vacation policy, and unused time rolls over, which adds flexibility. Additionally, the enablement team does a great job of keeping everyone informed on product updates, ensuring we are well-equipped with the latest information when speaking with clients.

Cons

One potential area for improvement is the transition from Business Development Representative (BDR) to Account Executive. Currently, there isn’t a clearly defined path for advancement. While some BDRs have successfully moved into AE roles, having a more structured internal progression and prioritizing internal candidates before hiring externally could make career growth more transparent and attainable.

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