Ethics issues - Claims Adjuster State Farm Employee Review

2.0
22 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, schedule and benefits

Cons

The time they want you to complete a claim is sometimes not realistic for the situation of the claim. They care more about metrics vs quality. I know that’s common, but it doesn’t show empathy at all to someone who just got in a major car accident and claim needs details. They reward people with shorter metric times where claims are incomplete vs someone who does what they are suppose to w a little longer time.

Explore other reviews about State Farm

5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Great, family friendly work culture

Cons

Slow adopters to anything new

3.0
8 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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