Toxic environment with extremely low pay and no support - Customer Service Representative State Farm Employee Review

1.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Not many. They pay for you to complete training, yet provide almost none. They at least reimburse you for your insurance licensure tests if you pass the first time.

Cons

Terrible environment, horrible pay. Literally slave wages while the agent is a literal millionaire. She owns like 60 houses she rents, has like 10 mil in life insurance, owns land and a million dollar custom home, and pays her employees $9/hour. All the while she judges your character and is willing to fire you on the spot if she dislikes anything about you. Not worth it. If you've gotta take the job cause you need work, expect to be leaving soon. No benefits provided. No support. No training process. No HR department. Had to arrive an hour early and leave an hour late every day and still never finished my workload. I worked extremely hard for less than Target employees are paid. Save yourself the trouble and find employment somewhere else.

Explore other reviews about State Farm

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership, great culture, work-life balance

Cons

Very fast-paced work, pay could be higher

3.0
8 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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