Claim Representative/Specialist - Claim Specialist State Farm Employee Review

1.0
15 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Hourly wage for a claim worker can be pretty competitive. Benefits package is fair, health insurance, etc. is appropriate for the job level.

Cons

The company has greatly declined in the 5 years I have worked there and they no longer care about employee happiness at all. They are forcing claims to work mandatory overtime, work on weekends and holiday. Have implemented a new clock in and clock out system to tightly monitor associates and reduce payments, and continue to load employees with too much work and refuse to hire more claims people to spread the work around.

Explore other reviews about State Farm

5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Being able to help people find quality insurance coverage in a great environment

Cons

None that i can think of

3.0
8 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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