No Longer Good Neighbor, Employer, or Insurer!!! - Claims Representative State Farm Employee Review

1.0
24 Sept 2016
Recommend
CEO approval
Business outlook

Pros

I can no longer think of any pros for SF with the negative impact of the ongoing restructures along with employees required to reapply for their own jobs (if it's an option) which seem to get worse, more difficult, less beneficial to employees and increasingly more stressful each time.

Cons

Where do I start? I worked for SF for over 25 years and thought I would retire from SF. SF has gone from a great employer in which at one time the company really cared about the employees and showed it and it represented a happy, fun, yet professional, productive culture and the people you worked with really felt like your other family. Now, they have created prison-like environments by letting other people that obviously know nothing about the jobs set ridiculous standards, procedures, and goals that are impossible to meet. Not to mention the training is inadequate. All while every minute of each employee's day is monitored including timed bathroom breaks. SF also felt it was necessary to form a separate unit that does nothing but set schedules to tell adult employees when they can take their lunch and breaks and then track their time so if they are a second late they can be punished by implementing a new point system which is used to fire people if they accumulate too many points. This has created nothing but an additional extreme amount of stress. So many people are on various medications, medical leave or are walking out the door. Most "professionals" don't expect that if they are hired for a professional level position that they are going to be treated like elementary children or prisoners that need constant monitoring but apparently SF does. If this doesn't make you want to work here then maybe the recent changes to the benefits will. SF has changed benefits to a PTO bank which was another way to take away benefits from employees, especially long time employees. In addition, for sick time you will have to use your PTO first, IF the reason for your sick time is approved by Cigna. The cost for medical benefits also is not very cheap, especially if you have a spouse or family. The rates go up every year and the company has gradually made various changes to reduce benefits, salaries, etc. It also appears that they are trying to get rid of tenured employees by replacing them with much newer employees by not offering some of the tenured employees a job in a position they are currently doing but giving job offers to newer employees or to employees that may be long term employees but have no experience in the hiring department. The morale is so bad, nobody wants to go to work. The company no longer cares about the employees or the customers although upper management claims everything is for the customers and to provide remarkable service. However, everything they do create the complete opposite. It is all about numbers, competition and the all mighty dollar!

Explore other reviews about State Farm

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for super nice

Cons

Nothing bad to say to be honest

3.0
8 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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