Pros
You spend a majority of your day providing customer service for existing accounts, but you also look for opportunities to sell every time you interact with someone. The agent will provide the sales goals needed and making those benchmarks determines either your salary or your bonus or both. It can be very rewarding to know you are provide people with the right type of coverage, such as sufficient life insurance or correct liability to match their assets. You also can become very familiar/attached to your clients who regularly call or stop by. Our company is known for being a good neighbor and yourself being the only part of State Farm the customer may ever interact with. You are State Farm in their eyes.
Cons
Sometimes the workday can get monotonous. There are the trouble clients who constantly call to complain about their bill or never pay on time. You also have to find cold and in-book leads which can be difficult if you are not good with sales over the phone.