4.0
28 Oct 2016
Current employee, more than 1 year
Phoenix, AZ
Recommend
CEO approval
Business outlook
Pros
State Farm has good benefits and good people. There is an extensive training program.
Cons
The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.