Just sad and pathetic now - Claims Specialist State Farm Employee Review

Health insurance is extremely expensive. SF has reduced the max number of sick days you can build up no matter how long you have been there and if you use what you do have you are penalized for it. SF has also implemented a point system for attendance, being late, leaving early, etc. with no mercy or consideration for any logical reason-even emergencies, dr. appts, being ill, sick kids, etc. If you have too many points they then fire you. In addition, they have created a work environment that is so toxic, hostile, and unrealistic that stress levels are through the roof and morale has hit bottom. Stupidly, the idiots at corporate have decided to implement manufacturing processes and standards to a highly sensitive and demanding service industry. Needless to say, it is NOT working but they are either too stupid to realize it or are not man enough to swallow their pride to stop this mess they have put the company in before it is totally destroyed. Employees are forced to work under prison like conditions in jobs that are already extremely stressful. SF calls it a metric system. SF measures and monitors EVERYTHING employees do. In claims you are told what to do and when, when to go to lunch, take break, timed bathroom breaks, etc and if you deviate or are late logging back into the phones they want you to explain and then you are penalized. You are also given a certain amount of time you are expected to be on a call, number of calls you should be taking, which is impossible to provide the "Remarkable" service they expect employees to give to each customer. Employees have gone through multiple restructures that do not appear to be very well planned and remained loyal while being told "trust us" , "we appreciate you", "SF will take care of you" only to be really screwed with the last restructure. They closed multiple offices, laid people off, forced people to interview for their own jobs and often not selecting long time experienced employees for their own job and selected people with minimal tenure and no experience or very little. SF is moving most of its jobs to the large hubs and often for existing employees will not pay relocation if an employee is able to move or will not work with married couples when both work for the company and one of them gets a job but other does not. It really depends on who you are and who you know or who you are related to on whether you will get a job, relocation, and if they will find your spouse a job. After working for SF for over 25 years it is just really sad to see what it has become. The very foundation and values SF was built on and what was instilled in us tenured employees on a regular basis through regular classes, good management that were role models, and executives that actually cared about both employees and customers has been forgotten. Many of the tenured employees embraced and continued to honor the SF promise of putting the customer first because that is SF and people should matter, especially at the most difficult times in their lives, not the number of calls you can take without really helping or pieces of mail you can process in a half-ass manner. Unfortunately, these values that previously got these tenured employees praise, thanks, awards, and promotions is now the very thing SF is using to fire employees or force them to quit because they are choosing to do the right thing by taking the needed time to help people, sacrificing production numbers. So now the employee is a problem employee and labeled inefficient and consistently not meeting goals and fired and/or they are so stressed out by the work load, impossible standards, and constant monitoring they quit. SF has lost many great experienced employees because of this but this appears to be exactly what they are trying to do. Get rid of all the people that are knowledgeable but paid well and decent benefits and then replace them anyone off the street that we can pay a third give crappier benefit package, no work/life balance, and monitor them like prisoners. Apparently, this isn't working well either as the turnover is really high it's like a revolving door at the hubs.