Pros
*A lot of time and effort spent towards training new hires *Good place to be if you are a "company man" who likes to play the game *Name recognition from the community and the industry *Company is supportive of those pursuing education...if it is in the interests of the company *Good medical/dental/retirement benefits *Plenty of lateral and upward career opportunities if you are passionate about the insurance industry
Cons
*Low Pay in comparison to other carriers *Resting on the laurels of it's "Good Neighbor" image instead of providing tangible and competent solutions to problems (lagging technology for customers and employees, judging/punishing competent employees over script reading and vague "customer service" protocol instead of actually solving problems, etc) *MICROMANAGING - One thing that you constantly hear is "Everyday is an interview". So, everything you do is monitored and evaluated. It can be attendance, your wardrobe, your participation in meetings, your personality, your posture, your social circle, your vocal inflections, your vernacular on phone calls, and even how long it takes to use the bathroom! *Too many grey areas in what is expected from employees. A constant merry-go-round of managers and trainers who have the ability to hold you accountable for rules they make up on the spot - even if it goes against what the previous person advised.