Pros
Benefits are decent, although I heard they just did away w/ pension plan for new hires, which was their last unique offering to differentiate themselves in any way.
Cons
No longer hires or encourages claims people to build a career with State Farm. Mgmt panders to employees with canned word tracks such as "you are the claims professional." But treatment speaks louder than meaningless canned phrases. Claims personnel are hybrid factory workers. Micro-mgmt down to the minute. Mandatory OT was built into the staffing model. No work life balance. Impossible to get time off except for a random Wednesday in February. If you request a week off, they will give you the Tuesday and Thursday and tell you that's the best they can do even though you wanted to go away for the week. High turnover, especially in the hub locations where 6 mos is the average life span. Even tenured employees in non-hub locations are leaving. Games between claims mgmt and employees abound. All employees are constantly under the microscope and that includes the good ones. My last claim team manager stated "It has become a game of how much can you put up with." At least he was honest. He also told the team "this is the way it is and if you don't like it get the hell out." Tenured employees are the first ones they are happy to see go. Instead of dealing with the 10% of problem employees, the company instead makes rules for the exceptions so that everyone is punished for the wrong-doings of a few. Company has abandoned placing any value on experience and knowledge in favor of production numbers. Production numbers are often meaningless as these inflated "task counts" often do nothing whatsoever to move claims toward conclusion. Big brother constantly watching over your shoulder. Treated like children. I moved to a different company to handle claims and it is a DIFFERENT WORLD that I appreciate every single day! Know many others who have left for competitors and tell the same story.