Pros
The pay was decent, I suppose.
Cons
Horrible shift options and mandatory overtime resulted in zero work/life balance. You would often be given mandatory overtime requirements with as little as half a day's notice, requiring that you cancel any and all plans for up to the next month! Their "performance" coaching was a system of fear mongering. Good performance is never rewarded, and managers will always find ways to demerit you to ensure that you do not earn a rating that lets you get a decent pay raise or bid for better shifts/time off. More than once I had been given demerits for non-existent metrics after exceeding all of the metrics we reviewed monthly, just so they had something to critique. The culture is very toxic, and managers encourage employees to nitpick the work of others and send "feedback" (glorified bashing) so that they can build a coaching log. This coaching is usually just "refer to your Standard Claim Procedures because you did ___ wrong, don't do it again." If at any point you attempt to stand up for yourself or prove you were not wrong in an action, you will be written up for insubordination because pretty much every manager working there is on a power trip out of fear that they'll be cut for not having enough performance actions against their direct reports. The metrics are generally unattainable, and often contradictory to themselves. As of right now, the CEO currently only cares about cutting operating cost and increasing customer base, which means every department is absurdly behind on their work and it's being farmed out to independents that just make a giant mess of everything. State Farm refuses to embrace the Work From Home mindset, and employees are leaving hand over fist after being given ultimatums to move to one of their extremely expensive and chaotic hub locations, or eventually be pushed out of the company. You'll be terminated for performance long before you could accept a severance package, as I've watched countless peers be let go for missing metrics we'd never been informed of. Even if you manage to stay above all of this mess, the work itself will break you down. With the state of the company, and how far behind work is, customers are usually calling in furious over the lack of progress on their claims and you will be torn apart dozens of times per day while under the gun to provide "excellent customer service" as you scramble to clean up one mess after another in a timely manner.