It was great at first - Remote Claims Adjuster State Farm Employee Review

-Constant and spontaneous change -Poor training -Limited human resources Example: As a claims adjuster, If you are ever in need of contacting a specialist, which you often are, good luck in even reaching their voicemail, if they do answer, be prepared for an attitude and poor treatment; this is just part of the unspoken culture. -The call system is a complete mess and specialist are overworked, causing claims adjusters to be overworked, leading to the unspoken culture of nasty, petty attitudes, and bitter people. -Leadership is always expecting more than plausible and more than agreed to. Example: When my team was hired, we were told both during the hiring process and duruing training that we would be working tasks 4 hr of the day and phones 4 hrs of the day. What actually ended up happening was we worked phones 99.9% of the time and management still strongly suggested they expect us to work tasks WHILE answering phones all day and processing claims (claim calls are often complex and require active focus to ensure accurate and responsible processing) -4 hours of working phones vs. 8 hrs of working phones is a massive difference in job description vs actual job. -Unrealistic expectations Example: Each State has their own legal setup when it comes to insurance laws. Starting out, our team was working 3 unlicensed states, we learned about the different laws and regulations for each State as expected. Then, leadership decide to have every team that was working 3 unlicesed states, suddenly work 36 unlicensed states at once. -The training for this massive transition was passively incrimental, poor, and less than 1 hr a week. -This massive change would mean my team answering calls and processing claims from around the country, remembering each state has its own insurance laws and regulations, there is no way to learn all of them and the technology provided to assist in finding this vital information is VERY outdated and not intuitive to navigate at all. -Micromanagement Example: Management monitors and times EVERYTHING you do, and may question or scrutinize you on it even if the answer is obvious and the reason makes sense. On a side note; not all managers use micromanagement, but mangement switches often, so God save you if you do get one of the micromanagers.