Not a professional environment - Front Desk Clerk Sun Life Employee Review

1.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

They offer flexible schedule options. Medical benefits are ok. Initial training is well done. if you just meed a job, have never worked in healthcare and have a lot of availability then this is the place for you.

Cons

A lot of workplace bullying goes on especially if you are not of a certain background. Managers do not seem to care about the values they preach. Its a very unprofessional environment. There is no consequences for bad behavior so they must have very high turnover. There is a break room but its too small for the large facility and usually dirty. Bathrooms breakdown often. Employees tend to be on personal calls during patient interactions violating privacy laws. Managers are aware and will not enforce laws. MAs are poorly trained in how to interact with patients and discuss patient charts etc in the hallways. If you value healthcare than I would look elsewhere. All around terrible leadership. Lots of meetings but no follow through. For the level of healthcare you are receiving, medical premiums should be covered 100%.

Explore other reviews about Sun Life

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great work environment,

Cons

sometime layoffs, direct manger could know his people better

1
5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

Cons

Contract with VOYA ended and was not rehired with VOYA

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