Sun Life Reviews | Glassdoor.com.au

Sun Life Reviews

Updated 24 May 2018
944 reviews

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3.5
StarStarStarStarStar
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Approve of CEO
Sun Life CEO Dean Connor
Dean Connor
348 Ratings

944 Employee Reviews

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Pros
  • I am allowed to work from home a couple days which helps because I live pretty far away (in 45 reviews)

  • Very much support a telecommuting work situation good benefits (in 69 reviews)

Cons
  • There should be right people management by the managers or senior management teams (in 21 reviews)

  • If I had to think of one thing, it would be the lack of involvement upper management has in the actual running of the call centre (in 14 reviews)

More Pros and Cons

  1. "Life's brighter under the sun!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sun Life full-time

    Pros

    Flexible working hours.
    Client focused policies.
    Great incentives and bonuses.

    Cons

    The endless client base a person can have may become confusing and harder to manage in the future.


  2. "Great Place to Work at!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The work environment was great.

    Cons

    Having to book a seat every day

  3. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Former Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than 5 years)

    Pros

    Good leadership,work life balance,good salary,benefits,good office location

    Cons

    Less work and more politics.not good to stay after 3-4 years.
    Too much effort to keep senior management happy.

    Advice to Management

    Pls empower Middle management to act and speak freely.


  4. "Financial Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor
    Former Employee - Financial Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    Great training program as well as senior staff support

    Cons

    Clients networking, cold calling, 100% commision salary

    Advice to Management

    Insurance and Investment


  5. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sun Life part-time

    Pros

    incentives commission, time managed well

    Cons

    patience, hard work, difficult sales


  6. "Amazing Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Boston, MA (US)
    Current Employee - Consultant in Boston, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than a year)

    Pros

    They do not confine to the traditional "rules" of a 9-5 workplace. They understand that we all have busy lives, and allow for work from home flexibility. There are excellent benefits with a tremendous culture. I have worked here for two years and am very satisfied.

    Cons

    There are no cons to working here.

    Advice to Management

    None


  7. "Customer Service Representative - Client Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends

    I worked at Sun Life full-time (More than a year)

    Pros

    My team and my supervisors were amazing!They are all about team work and team incentives to help individual employees excel and encourage team praise.

    Cons

    sometimes the systems would glitch and cause minor delays in customer requests and providing basic services.

  8. Helpful (1)

    "Business Systems Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst in Taguig (Philippines)
    Former Employee - Business Systems Analyst in Taguig (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than 5 years)

    Pros

    Engaged employer
    Number 1 life insurance company in the Philippines
    Family culture
    Work-life balance
    Opportunities for training both internal and external
    Summer outing
    Trick or Treat (open to kids of employees)
    Christmas parties, Christmas basket and hams
    Involved in charitable works
    Annual fun run
    Fitness and healthiness activities
    Free lunch, snacks on special occasions
    Meal and transportation allowance
    Rice allowance
    Uniform allowance
    Shoe allowance
    Team building activities

    Cons

    Some managers who are incompetent and who do not recognize hard work and do not promote deserving employees - number one reason why talented and top performing employees leave the company.

    Advice to Management

    Improve your hiring process starting from managerial positions.


  9. "Payment specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sun Life full-time

    Pros

    Working environment is very good.

    Cons

    It's not easy to get a permanent position.


  10. "No Quality Work | Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Engineer in Gurgaon, Haryana (India)
    Current Employee - Test Engineer in Gurgaon, Haryana (India)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than a year)

    Pros

    Free Food
    Great Shift Timings (8-4:30)
    Good Increments

    Cons

    No Process (Asia)
    Poor Management (Asia)
    Mental Pressure and expectation to work on Weekends and after office

    Advice to Management

    Should invest in Employee Engagement
    Middle Management should respect employee's personal time and space


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