When "More" Is Never Enough - Anonymous Sun Life Employee Review

1.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

After many years at Sun Life, leaving was the best decision I could have made for both my career and my mental health. The culture in my area changed dramatically over the last several years. What was once a company that at least felt connected to its employees became increasingly focused on metrics, rankings, sales targets, and constant pressure to do more. No matter how much your team achieved, it never seemed to be enough. The workload became unsustainable. Working until 10 p.m., 11 p.m., and even midnight became a regular occurrence, not an exception. Despite the long hours and sacrifices, the expectation was simply to keep doing more. There was little recognition that employees have lives outside of work or that chronic overwork eventually takes a toll. Career progression was also frustratingly slow. Advancement often appeared to depend less on performance and more on visibility, networking, and aligning yourself with the right people. It created the impression that office politics mattered more than merit. Leadership became increasingly disconnected from employees. Communication felt corporate and impersonal, with little empathy for the realities employees were facing. The focus was always on higher targets, stronger sales, and being number one, regardless of the impact on the people expected to deliver those results. Working there took a significant toll on my mental health. Like other review from former employees, I also developed severe anxiety and depression during my time at Sun Life. Since leaving, I've realized just how much the work environment was contributing to those struggles. I now work for an organization where people are genuinely valued, work-life balance is respected, and I'm happier than I've been in years. Pros - Competitive salary and benefits. - Good learning opportunities early in your career. - Talented and supportive colleagues.

Cons

- Employees often feel like numbers rather than valued people. - Extremely metrics-driven culture with relentless pressure to deliver more. - Slow career progression unless you're highly visible or well-connected. - Leadership feels disconnected from employees. - Poor work-life balance in many roles.

Explore other reviews about Sun Life

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

Cons

Contract with VOYA ended and was not rehired with VOYA

2.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Holidays off, okay pay, cross train in other areas that are needed

Cons

Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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