Stagnant Office Culture and Strong Politics - Customer Coordinator Sun Life Employee Review

2.0
19 Jan 2015
Recommend
CEO approval
Business outlook

Pros

- HSA/ benefits - 3 weeks paid time off - Co-workers were generally nice

Cons

Where do I even start with this company! I had a manager who couldn't be bothered with questions about pay, time off, stats, or benefits in general. The metrics used to measure your performance suggest that they are more concerned with getting customers off the phone quickly than actually helping them. Your manager is very concerned about your stats to ensure they get their bonus.

Explore other reviews about Sun Life

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great work environment,

Cons

sometime layoffs, direct manger could know his people better

1
2.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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