It’s mild compared to other call centers - Dental Claims Sun Life Employee Review

Work Life Balance, Salary, Benefits

Communication channels are ineffective at times.

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.