Bottom line driven - Customer Services Representative Sun Life Employee Review

1.0
4 July 2015
Recommend
CEO approval
Business outlook

Pros

Seems nice when you first start and then it hits you

Cons

Salaries are not competitive and will only get worse with the focus on keeping #1 status High turnover And therefore always doing double the work however the key is getting this done with absolutely no overtime *in certain business area No recognition for work above and beyond as long as you can breathe and type keep going. The wrong people are in management positions and have not a clue in the world. Senior management doesn't care if the whole office quits as long as the bottom line is strong. Feedback from exit interviews goes in the garbage *wish I was joking The new vision for the company is get it done quicker, cheaper and incorrectly over and over again. The company would rather pay the bright promise service guarantee to clients instead of keep staff and do it right the first time. This ship is sinking all in the name of profits, short term profits that is. This way of running this organization is not sustainable. I thought I would be here for many years and I'm already completely fed up and leaving. Do yourself a favour and choose the other option. I'm not writing this so sun life sees it and wants to change (we all know that will never happen) I'm writing this so that you don't accept a full time position in hell.

Explore other reviews about Sun Life

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great work environment,

Cons

sometime layoffs, direct manger could know his people better

1
2.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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