Decent place to work - Anonymous employee Sun Life Employee Review

4.0
19 Oct 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

okay if you are looking for a Monday to Friday job between 8-8. There is room for growth but you need to remain in the call centre for 24 months before you can apply outside.

Cons

micro managed as most call centres are Bonuses are based on customer reviews with basically no option to dispute Difficult to get vacation time

Explore other reviews about Sun Life

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great work environment,

Cons

sometime layoffs, direct manger could know his people better

1
2.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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