Great Company, great at layoffs - End User Support Specialist T-Mobile Employee Review

4.0
10 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, Great benefits, discount on phone plan

Cons

Almost no communication from upper leadership until you are laid off.

Explore other reviews about T-Mobile

5.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

Freedom, supportive atmosphere, good pay

Cons

Not many, long shifts on call can be tough

2.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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