Can't Wait To Quit.... - Sales Associate T-Mobile Employee Review

1.0
31 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Opens late, Closes early & comission each month is decent. Flexible with school. Discounted bill, Thats it really. Part time.

Cons

This company does not care about tenure to their employees. They only care about right now and what the associate can do for that month. Not the history of the employee. Not a consistent job. You have to be perfect all the time. They will let you go if you can't change the way you sell. Management is terrible they Micromanage for no reason. They get upset quickly if things dont go their way. They hound you if you don't sell the way they want. Their raises is chum change. They make you clean their store when they have the money to hire cleaners instead of making the associates do it. The managers are wishy washy and condescending. The quotas are nearly impossible to hit. Its a challenging job mentally. You will leave with a headache at the end of every shift. They play favortism alot with employees. We are the face of the company. We should get paid more. They dont have seats for the employees or customers because transactions take anywhere from 5 minutes to 2-3 hours sometimes. We need chairs for customers and employees. Customers are demanding and theres no room for growth. They cater to bilingualism alot than people who dont know a second language. Most of the clientele is Spanish-speaking customers who wont talk to anyone other than a bilingual spanish speaking associates. DM's (big bosses) come to the stores for no reason just to visit.

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T-Mobile Response
9y
It’s tough when we receive reviews like this, but we’re glad you took the time to tell us how you feel. We also hope you’ve expressed your thoughts directly with your leadership team. It’s important that they hear feedback straight from you so they can make positive changes that will create a better working environment for you and your colleagues. We want all our team members to feel valued, supported, and appreciated regardless of tenure or skill level. We’ll be sure to share your feedback on our end and thank you for your honesty. -- T-Mobile Careers Team

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5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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