T-Mobile used to be an amazing place to work... - Customer Service and Sales T-Mobile Employee Review

2.0
1 May 2012
Recommend
CEO approval
Business outlook

Pros

Good pay for the area Sales bonus potential Steady employment Good facilities and steady hours Good benefits Amazing phone plan($10 for unltd everything, up to 7 lines.)

Cons

Work is very stressful and very controlled. Management is very much into preserving their own jobs. Turnover is atrocious. Used to be customer service. Now sales is ruining customer service and pissing existing customers off and making customers leave. Used to be 100% customer service inside United States, now most of customer service is done by contractors outside of United States. Bellingham call center will not exist within 3-5 years.

Explore other reviews about T-Mobile

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great working environment bonus after 5 years

Cons

None! Loved the company and opportunities there

2.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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