Pros
The pay was great... but money isn't a cure for happiness.
Cons
There was a time when I was happy working there. In late 2016, they restructured the company to 'change the face of customer service' and this was the worst thing they could do .Mixing sales and customer service is a cocktail for stress, anxiety and depression. I wasn't the only one going through it, but I'm sure I was one of the few who did something about it. You take a beating as it is trying to fix customer issues and then they want you to sell to markets where more than half of the customers can't pay their bill. I couldn't sell something I didn't believe in. I was there to help my customers. Their outrageous expectations to sell made it impossible to value what I brought to the table. I was promised credit for hard work and I was lied to. It came to a point where I was in tears even before my shift started. My doctor recommended I quit and taking his advice was the best thing I could do. One day I walked out and never looked back.