Great people, terrible job - Customer Service Representative (CSR) T-Mobile Employee Review

Thanks for your candid feedback. Our frontline roles are demanding, as T-Mobile strives to provide the best customer service experience in the industry. T-Mobile has a very generous PTO program that only gets better the longer you’re on the team. As for our training, it is ever-evolving as our customer relations does as well. If you feel like you’re still missing some pieces after training, please make sure to work with your leadership team so you all can sync up and you can get the assistance needed. Thanks for your hard work and for bringing your feedback to our attention. --Your T-Mobile Careers Team