T-Mobile - Stick together and never innovate - National Accounts Manager T-Mobile Employee Review

3.0
24 Feb 2009
Recommend
CEO approval
Business outlook

Pros

T-Mobile is your typical big company and for folks with a high tolerance for red tape or folks seeking a nice place to ride out the economic storm it's not a bad place to be. T-Mobile prides itself on providing a work life balance and goes to great lengths to recognize their employees and celebrate success. As a result, the culture among peers is often quite friendly and there generally exist a culture of wanting to help co-workers out. In addition, T-Mobile spends a lot of money and effort attempting to reinforce these values so trips to management seminars are not out of the question (assuming the current economic climate has canceled these perks). As for the pay package it is fair and the benefits including employee rate cell phone service are quite nice.

Cons

Innovation is contained within a few isolated groups at T-Mobile. Everyone else is expected to merely follow along and just not rock the boat. As a result, people who are creative and pride themselves on effecting change would likely find T-Mobile to be a bit stifling and slow moving. What's worse, this is actually a problem that has been discussed at company meetings, however despite the expressed outward desire to address this by top level execs you will often see the folks in the rung beneath these execs focus on the status quo unless the idea comes from the top. An additional challenge is that despite the fact that T-Mobile touts internal mobility as a big plus for working there many managers seemingly ignore internal requests and often fail to process interview requests for qualified candidates. As a result, I would strongly advise candidates to lower the value they place on moving around as an option because many managers simply ignore interview requests. Also given the current state of T-Mobile's business where the company has already frozen pay raises for 2009 and had started to cut back Travel and Entertaining budgets as early as Q2 2008 I would warn candidates that many of the perks that you might hear about at T-Mobile will likely not be the case going forward. As trips, retreats, group events, etc will likely receive very little funding until their current economic situation rights itself. As a side note, one should not kid themselves in that there are definite tensions in the organization. Retail is often at odds with the online store and the dealer channel. Some marketing teams do not like each other and have leaders who actually despise each other.

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5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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