Great pay and benefits, stressful job - Account Expert T-Mobile Employee Review

3.0
19 Feb 2020
Recommend
CEO approval
Business outlook

Pros

The benefits are awesome, the pay is good and if you’re bonusing the pay can be great. The workplace environment is casual and open-minded, very liberal with all different kinds of people. There are opportunities for advancement if you perform well.

Cons

We handled almost all types of account issues, including very complex ones, so there is a lot of information to try to maintain. It’s hard to keep up with everything, and when coworkers are making mistakes, it makes your job harder too. Profit and loss model makes you responsible for the success of everyone on your team, which can be very frustrating and disheartening when your pay is held back by factors beyond your control. Customers are crazy so the job is stressful. Work environments can be toxic; a lot of workers in the Richmond office seem to have a dramatic middle school mentality.

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5.0
20 June 2026
Recommend
CEO approval
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Pros

Everything a GREAT company to work

Cons

NO CONS NO complaints Great company

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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