Decent place to work - Customer Service Representative II T-Mobile Employee Review

4.0
25 Sept 2010
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits, generally a good environment to work in. If you are motivated to progress within the company there are many opportunities to do so.

Cons

Senior leadership within my worksite does a good job, however the immediate mgrs in my dept are "inert". They don't know how to make things move and will accept the mediocre status quo rather than going against the grain.. The workers in my dept are also judged job performance-wise on things we have zero control over.

Explore other reviews about T-Mobile

5.0
27 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Love the environment and pay

Cons

The customers are what make you or break you, the choice is yours.

2.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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