Micromanagement is the key to T-Mo - Customer Service Representative T-Mobile Employee Review

1.0
26 Dec 2010
Recommend
CEO approval
Business outlook

Pros

Paid time off Remodeled facility Training dept does its best to prepare new reps Phone discount plan--watch out for tax implications

Cons

Micromanagement, even of top reps Poor decision-making by senior management Employees not treated as if they are valued Poor salary for a sales position, which is what it really is Employees not given information/training needed to do the job

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5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

2.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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