Not as good as they make it seem - Account Expert T-Mobile Employee Review

1.0
3 Jan 2024
Recommend
CEO approval
Business outlook

Pros

I'd say pay but with all the crap they put you through I found it not worth it.

Cons

You're not allowed to use the bathroom during your shift. If you do, they talk to you about break management or that you need a doctor's note to have a normal bodily function that happens 6-8 times a day on a stage for the typical person. They give you absolutely no time between calls, once the call is done another one is immediately pushed through. They brag about giving out 10 free sessions for therapy - NOT a good thing when you have to give out free therapy sessions because the role is incredibly stressful and WILL take a toll on your mental health. They consistently lie about the surveys that say they are the best place to work yet turnover is pretty high at the location I worked. You are constantly at battle with the store reps. All of my team leads and managers said they could not do the job that was asked of the team because the requirements are ridiculous but they expect new employees to do just that? Managers are always walking around other communities in the building laughing it up, not working, buying delivery but we have to be on the phone the entire shift and if we need to pee, we get talked to? You can find better places that pay just as well.

Explore other reviews about T-Mobile

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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