Overworked, underpaid, not appreciated - Client Service Manager TELUS Employee Review

1.0
20 Nov 2025
Recommend
CEO approval
Business outlook

Pros

I worked with some nice people

Cons

My 3+ years as a DB CSM at TELUS were truly miserable. Using the excuse of gearing up for an IPO, not a year went by without downsizing teams while increasing work, with no increases in salary. Every few months more work was added to our plates and we were forced to take on more and more responsibilities. Of course, this drove people to leave quite often. TELUS would then implement a hiring freeze, and the departed employees would not be replaced, generating more work for each remaining employee. Despite quarterly emails boasting record breaking profits for the company, and, of course, Darren Entwistle’s $20m+ annual compensation, we were repeatedly told the company just didn’t have the resources to hire or give out raises commensurate to the additional workloads. There is absolutely no attempt or plan from TELUS to retain talent, and there is a very real brain drain happening within the DB org. Leadership was often combative, taking employee concerns and complaints personally and only offering snide, short comments in response to anyone who raised concerns. If you have the ability to turn down a job offer here, you should.

Explore other reviews about TELUS

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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