Product management is a sales support function - Senior Product Manager TELUS Employee Review

2.0
25 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Work-life balance Some benefits Some nice people

Cons

Multiple rounds of layoffs have hit high-performing, competent individuals , while others with the right internal connections, but little real contribution, remain untouched. It creates an atmosphere where survival often depends more on optics and alliances than on skill or results. The company’s obsession with financial optics and quarterly metrics overshadows genuine innovation. It feels like leadership prioritizes short-term wins over long-term strategy. Many decisions seem driven by “how it’ll look to executives” rather than what actually benefits customers or employees. The approach to product management is particularly confusing. Instead of empowering PMs to shape product vision and strategy, the function has been reduced to a kind of sales-support or tech-enablement role. The focus is on chasing sales opportunities rather than building meaningful, data-informed products that solve real customer problems. It’s frustrating for anyone who cares about modern product practices, user research, or long-term value creation. Work-life balance varies by team, and there are still smart, kind people doing their best — but morale is low, and trust in leadership has eroded.

Explore other reviews about TELUS

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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