Pros
TELUS pays well compared to similar communication companies in Canada for similar positions. The benefits package is also very good. There is room to grow and TELUS generally promotes from within. Learning is encouraged (tuition reimbursement, although it isn't easy to get approved) and free courses through an internal learning gateway. TELUS also offers discounts on our wireless services. There generally is a positive and open enviroment which makes it easy to provide feedback.
Cons
Some of the negative points about working for TELUS is the workload. There tends to be constant network/system failures which overloads our generally understaffed department. Response times to correct such issues are long, and the company is slow to react (ie. posting an automated message that we are having difficulties). As mentioned above, it is challenging to get approval for any training over and above elearnings. Time off is very difficult to get, again, as we generally are understaffed.