Greedy Organization - Back Office Support TELUS Employee Review

1.0
21 July 2023
Recommend
CEO approval
Business outlook

Pros

Work from home program and great people to work with.

Cons

This organization is great accidentally connecting amazing people but does not really care about it's workforce. They've outsourced laber to cheap economies that will allow them to pay their employees next to nothing if they can help it. Any organization that is actively trying to bust their union and strip workers of their bargaining power is obviously evil. Telus paid Mr. Entwistle an estimated $17.49-million in 2022, down from $19.82-million in 2021. While the average customer support representative was earning an average of about $48k annually. Works out to be around 395 times the salary of the average employee for year. Probably okay for entry level positions only if you can stomach how they treat employees and their general appetite for reducing workers rights wherever they can get awaya with it.

Explore other reviews about TELUS

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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