Awful company - US Rater TELUS Employee Review

1.0
26 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Work from home, with no set work time, incredibly flexible, just need to hit 10 hours a week minimum (when they had hours), If you are disabled or need a bit of extra money, it might be worth the stress, but absolutely do not rely on this company as your primary source of income, if they even continue to exist at all which doesn't seem likely.

Cons

Pay is terrible. Standards/Exceptions are unreasonable and arbitrary, and the "training" they do is mostly useless. Communication is awful. Getting clear answers on anything is impossible, and at best it take 3-4 days to get an reply from the email addresses they provide, and most of the time it is copy paste trash, that doesn't answer your questions. Hours were completely up in the air, there would be months of bonus hours above the typically allowed 20, then months of barely getting any hours at all. And from week to week you wouldn't know at all, and couldn't plan ahead. My guess is they are downsizing significantly right now, because they sent out an email that essentially was pass this test or get fired, and then some people that passed the test still got fired (including me), and then others that didn't were kept on for retraining? Makes no sense, but there is a reason why their stock price has dropped 90% in the last 6 months, because everything about this company is incompetence.

Explore other reviews about TELUS

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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