AVOID AVOID I BEG AVOID - Customer Service Agent THG Employee Review

I spent three years at THG, and it took a serious toll on both my mental health and my faith in workplace culture. The sad truth is this: it’s not what you know, it’s who you know. You can work yourself to the bone, meet every target, take on extra work, and still be completely overlooked—unless you’re related to someone in management or you’re good at playing politics. Genuine effort counts for nothing there. When I joined, there was flexibility with working from home, which helped. That was suddenly taken away without reason. You're offered no flexibility, even in the most basic human circumstances. One colleague wasn’t allowed to work from home when their pet was seriously ill and later died—yet others were granted WFH for the most trivial reasons. Zero consistency, zero compassion. Are you ill and want to work from home? Nope. Person who management loves wants to work from home? "Oh sure love, take 2" Once asked to work through my break so I could attend a house viewing—flat-out said no. Another colleague wanted to leave 15 minutes EARLY—"Yeah sure, no problem!" The favouritism is so blatant it’s insulting. It’s not just frustrating—it’s toxic. People are bullied out of the company. Management turns a blind eye while morale sinks lower by the day. The place is full of good people who are burnt out, disillusioned, and either checked out or actively job hunting. My own mental health plummeted. I began having panic attacks at work, crying in the bathroom stall daily. I became severely depressed. And speaking of the bathrooms—they're grim, like everything else in the Northwich office. It’s a soulless building that reflects exactly how the company treats its staff. I have heard from members of staff there I still keep in touch with, of the recent introduction of 7-hour shifts during quiet periods until they force you to work 9-hour days over Christmas to "make up for it." They ask for feedback but push it through regardless. You're made to feel like you should be grateful for scraps. Temporary workers—beware. The “3-month” Christmas contracts are a complete scam. Temps are let go just before Christmas, year after year. Last year, six were let go, and four of them were told not to return with less than a week’s notice. No explanation, no warning—just out. Heartless. And if you're thinking of joining as an apprentice, think twice. You’ll do exactly the same work as permanent staff for less pay and zero recognition. That’s it. No learning, no development. Just cheap labour. Save yourself and your sanity. Do not even think of applying here. And for anyone still there - get off that sinking ship before it drowns you.