Pros
Good benefits Time off is good Associates are nice Opportunity to work remotely
Cons
Supervisors are out of touch with reality when it comes to a managable case load. The metrics to be successful change yearly so you never know from one year to the next what "successful" means The amount of claims you are expected to handle while maintaining exceptional customer service and quality is 250+ Home office is out of touch on how to handle a claim; staffing models are unrealistic. Be prepared to use every last day of your vacation time just to maintain any sort of sanity. If you make a mistake or struggle in one area of the job, expect it to be held against you year after year even after you have made the corrections in your handling. No forgiveness or understanding from supervisors or upper manangement. They force you to take an employee satisfaction survey 2 times per year but nothing changes when suggestions are made and if your supervisor finds out it was you that rated them poorly, expect to be on the naughty list for some time.