Not Surprised, Just Disappointed - Server The Smith Employee Review

2.0
11 May 2023
Recommend
CEO approval
Business outlook

Pros

Worked with some fantastic, smart, loving, hardworking people. I witnessed displays of teamwork and empathy that stay with me to this day. The clientele is generally easygoing.

Cons

It's the classic service job situation where the best employees are the employees that are overworked and treated the worst. This company appears to be owned by opiate-slinging monsters (the Sacklers) and pedophile defenders (Jeffrey Epstein's lawyer) who don't care about staff retention, fair pay, or providing adequate benefits. Family meal routinely gave us food poisoning. An employee who babysat for upper management assaulted another employee and wasn't fired because of their connections. Managers would frequently schedule doubles without employee consent. It would routinely happen that I worked a double without more than a ten minute break in between.

Explore other reviews about The Smith

5.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Great team -good money -delicious family meal

Cons

-loud and can be stressful

3.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Very strong product that it is easy to stand behind as a manager Great spoken values that underline a desire to make people happy and create great hospitality experiences Chances for people to grow, learn, and develop

Cons

Operations focus takes away from the emotional health of the place Management can be hostile, mean, choose favorites. Not easy to see them as people who actually care about their employees.

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