2.0
7 July 2009
Former employee
Boston, MA
Recommend
CEO approval
Business outlook
Pros
These observations are specific to the WestLaw division. The base product (WestLaw) is great and the customer support is excellent. As a place to work the training is fairly good and the tools for account management and the tech support are very good.
Cons
Although the structure changes regularly they never seem to get the proper balance between the number of reps in the field and the market. Far too many reps and if you don't get one of the good pieces of turf your days are numbered. in the past there was a lot of churning of accounts and games played by reps, if you landed on one of those scorched territories you had your work cut out.