Overall a lousy place to work - WestLaw Sales Representative Thomson Reuters Employee Review

2.0
7 July 2009
Recommend
CEO approval
Business outlook

Pros

These observations are specific to the WestLaw division. The base product (WestLaw) is great and the customer support is excellent. As a place to work the training is fairly good and the tools for account management and the tech support are very good.

Cons

Although the structure changes regularly they never seem to get the proper balance between the number of reps in the field and the market. Far too many reps and if you don't get one of the good pieces of turf your days are numbered. in the past there was a lot of churning of accounts and games played by reps, if you landed on one of those scorched territories you had your work cut out.

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5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good managers, and minimal micromanagement

Cons

Not great 401k or health insurance options for contractors, but that's par for the course

3.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of wonderful benefits and the most competitive parental leave I have found in the US job market

Cons

Depending on the organization you work within, you could be working for leadership that expects sales reps to smooth over and fix every single mistake that is made. A lot of these mistakes are because they haven't yet recovered from acquiring new companies and they haven't absorbed CRMs and data correctly. There are many different teams to work with to get the simplest projects done. It feels like the companies values are really in place because they expect the employees to take responsibility for their lack of systems in place supporting them.

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