Pros
The people were friendly. The company recent;y merged with Reuters so it is a global company. The company is based all over the world. The company has many different occupations. The company has good products, and the customer service is excellent. It also is a company that is not in danger of going bankrupt. It's a billion dollar company. It also has a good brand name. That is identifiable to a lot of people.
Cons
The leadership was lacking in many ways. The amount of work required was very excessive. For example, after I left the position, they had additional people doing my job part time. They require employees to get up to speed very rapidly without providing adequate training for new employees. The heavy customer service focus is to the detriment of employees. The pay was quite low given the difficulties of the job and the complex work required on the job.