Overworked and Underpaid - Customer Service Representative Tim Hortons Employee Review

2.0
22 Jan 2012
Recommend
CEO approval
Business outlook

Pros

-Well organized (we always had stock) -Schedule in advance -Safe work environment -Reliable paycheck -Good communication with management -Free sandwhich on each shift.

Cons

-overworked, you are expected to make things within target times (ie. Egg salad sandwhich in 20 seconds), you had to work so much -managers were hired from outside the company, and they didn't have the experience to manage. -customers are often rude, yell at you.

Explore other reviews about Tim Hortons

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Good hours and can pick up overtime

Cons

Very stressful environment and can be busy at times.

4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Not bad and Fast paced.

Cons

Needed better district management that wasn’t a ploy for egos.

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